Refund Policy

At Mosi-Oa-Tunya Geotechnical, we strive to provide the highest quality geotechnical services. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds are available for services that have not been delivered or if there is a significant issue with the service provided. To be eligible for a refund, you must contact us within 30 days of the service delivery date.

To request a refund, please contact our customer service at zangoma@moatgeotechnical.com with the following details:

• Your name
• Service purchased
• Date of purchase
• Reason for the refund request

Once we receive your refund request, we will review it and notify you of the status of your refund. If your request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial refunds may be granted in the following situations:

• If a service was partially completed.
• If there was a minor issue with the service provided.

Certain services may be non-refundable. These include:

• Services that have been fully delivered and accepted by the client.
• Customized services that were specifically tailored to the client’s requirements.

We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

If you have any questions about our Refund Policy, please contact us at zangoma@moatgeotechnical.com.